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Proposal on improving the efficiency of complaint handling of MCHK
醫學會對改善醫委會處理投訴效率的建議

新 聞 稿

 

醫學會對改善醫委會處理投訴效率的建議

 

對於香港醫務委員會(醫委會)效率差強人意,導致聆訊期長、醫患與訟雙方苦於久候,香港醫學會(醫學會)深切關注,也深表遺憾。故此,醫學會絕無反對醫委會改革之理。

 

政府於本年二月提出《2016年醫生註冊(修訂)條例草案》以來,醫學會一直積極與政府磋商,期盼達至各方接受、改善醫委會處理投訴效率的方案。

 

可惜事與願違,政府改革的方向竟包括肆意踐踏專業自主。專業自主是維持醫療水平的基石,不可不守。不守是對不起市民,出賣專業。

 

結果,市民、病人站在醫生的旁邊,齊集立法會外奮起抗爭。最後,草案未有取得社會各界的共識,趕不及在立法會期內完成審議。

 

我們重申,醫學會素來支持改善醫委會的效率,亦曾公開承諾積極跟進改革醫委會事宜,因此我們馬不停蹄,在立法會休會後立即成立專責委員會,由梁家騮議員擔任主席,廣與醫學界的各方持分者商討改善方案。

 

專責委員會在七月底召開首次會議,共識從行政措施著手,首先要求醫委會秘書處訂立服務承諾,在合理時間內處理投訴。建議詳情請見附表。

 

服務承諾只要達到,投訴程序應可由58個月縮減至約28.5個月,即縮短約兩年半時間,冀能給市民初步的一個交代。上述建議書已提交醫委會,並將在該會八月三日的決策會議上進行討論,期望可盡快付諸實行。與此同時,本會亦將監察政府有否遵守承諾增撥資源給醫委會秘書處,以配合加快行政程序。

 

此外,政府曾表示將建立三方平台討論醫委會改革,本會已去信食物及衞生局局長跟進相關進展。

 

專責委員會將繼續全面檢討現行的處理投訴機制,研究可行的方案,向政府進言以改善效率,維護市民權益,堅守專業。

 

二零一六年八月三日

 


 

編輯備忘:

 

香港醫學會成立於一九二零年,旨在聯繫政府、各公立醫療機構、大學及私人執業的醫務工作者,交流意見,團結一心。醫學會致力將最新的醫療資訊及醫務發展傳遞與會員,提倡會員遵行專業操守,進而服務社會,維護民康。

 

查詢:

袁巧蓮女士

電話:

2527 8285

網址:

www.hkma.org

電子郵箱:

hkma@hkma.org

 

PRESS

RELEASE

3 August 2016

 

Proposal on improving the efficiency of complaint handling of MCHK

 

With the deepest concern and regret, The Hong Kong Medical Association (HKMA) is keenly aware that poor efficiency of the Medical Council of Hong Kong (MCHK) has led to procrastination of inquiry, with patients and doctors alike waiting in despair.  There is simply no reason for the HKMA to object a long-awaited change.

 

Ever since the Government announced her intention to amend the Medical Registration Ordinance this February, the HKMA has been actively conversing with the Food and Health Bureau (FHB) in search of a solution to improve the efficiency of complaint handling by the MCHK, and at the same time acceptable to all.

 

To our disappointment, the Government, in designing her proposal, brutally trampled on professional autonomy.  Professional autonomy is the corner stone of professional standard, and we have no choice but to defend.  To give up on professional autonomy is to forgo professional standard and betray the profession.

 

In the end, citizens, patients stood by doctors outside LegCo in a sit-in protest.  In the absence of consensus, the Medical Registration (Amendment) Bill 2016 failed to get through before the Legislative year ended.

 

Let it be known that the HKMA has long been supportive towards improving the efficiency of MCHK, and we solemnly promised to follow up on the reform of the MCHK.  We set up a Task Force chaired by Dr. Hon. LEUNG Ka Lau right after the adjournment of LegCo meeting and included stakeholders from all sides of the medical profession to work on the possible ways to improve efficiency.  

 

The Task Force met for the first time in late July aiming to shorten the complaint handling process from an administrative approach.  We shall first and foremost request the Secretariat to make performance pledges on various stages of the complaint process. The preliminary proposal is attached. 

 

Once performance pledges are met, we can expect a reduction in complaint handling time from 58 months to around 28.5 months, a reduction of 2.5 years.  This we hope is a preliminary answer to public expectations. The said proposal has been submitted to the MCHK and will be discussed at her Policy Meeting on 3 August 2016. We hope to see it implemented as soon as possible.  We shall see to it ourselves that the Government increases resources to the MCHK Secretariat as promised, so as to speed up administrative processes. 

 

On a different tone, the HKMA has enquired by a letter the Secretary for Food and Health on his promise to set up a platform of communication for doctors, patients and LegCo members to follow up on the MCHK reform.

 

In the near future, our Task Force will conduct a global review of the complaint handling mechanism, and propose to the Government on ways to improve MCHK efficiency, to protect the public and to uphold Professionalism.    

 


 

Notes to editors:

 

The Hong Kong Medical Association, founded in 1920, aims to bring together Hong Kong's government, institutional, university and private medical practitioners for an effective exchange of views and co-ordination of efforts.  The foremost objective of the Association is to safeguard and promote public health.  The Association speaks collectively for its members and aims to keep its members abreast of medical ethics, issues and advances around the world.  In fulfilling these goals, the association hopes to better serve the people of Hong Kong.

 

Enquiries :

Candy YUEN

Tel :

2527 8285

Home Page :

www.hkma.org

E-mail :

hkma@hkma.org