Press Release 新聞稿

Proposal on improving the efficiency of complaint handling of MCHK

新 聞 稿
































2527 8285






3 August 2016


Proposal on improving the efficiency of complaint handling of MCHK


With the deepest concern and regret, The Hong Kong Medical Association (HKMA) is keenly aware that poor efficiency of the Medical Council of Hong Kong (MCHK) has led to procrastination of inquiry, with patients and doctors alike waiting in despair.  There is simply no reason for the HKMA to object a long-awaited change.


Ever since the Government announced her intention to amend the Medical Registration Ordinance this February, the HKMA has been actively conversing with the Food and Health Bureau (FHB) in search of a solution to improve the efficiency of complaint handling by the MCHK, and at the same time acceptable to all.


To our disappointment, the Government, in designing her proposal, brutally trampled on professional autonomy.  Professional autonomy is the corner stone of professional standard, and we have no choice but to defend.  To give up on professional autonomy is to forgo professional standard and betray the profession.


In the end, citizens, patients stood by doctors outside LegCo in a sit-in protest.  In the absence of consensus, the Medical Registration (Amendment) Bill 2016 failed to get through before the Legislative year ended.


Let it be known that the HKMA has long been supportive towards improving the efficiency of MCHK, and we solemnly promised to follow up on the reform of the MCHK.  We set up a Task Force chaired by Dr. Hon. LEUNG Ka Lau right after the adjournment of LegCo meeting and included stakeholders from all sides of the medical profession to work on the possible ways to improve efficiency.  


The Task Force met for the first time in late July aiming to shorten the complaint handling process from an administrative approach.  We shall first and foremost request the Secretariat to make performance pledges on various stages of the complaint process. The preliminary proposal is attached. 


Once performance pledges are met, we can expect a reduction in complaint handling time from 58 months to around 28.5 months, a reduction of 2.5 years.  This we hope is a preliminary answer to public expectations. The said proposal has been submitted to the MCHK and will be discussed at her Policy Meeting on 3 August 2016. We hope to see it implemented as soon as possible.  We shall see to it ourselves that the Government increases resources to the MCHK Secretariat as promised, so as to speed up administrative processes. 


On a different tone, the HKMA has enquired by a letter the Secretary for Food and Health on his promise to set up a platform of communication for doctors, patients and LegCo members to follow up on the MCHK reform.


In the near future, our Task Force will conduct a global review of the complaint handling mechanism, and propose to the Government on ways to improve MCHK efficiency, to protect the public and to uphold Professionalism.    



Notes to editors:


The Hong Kong Medical Association, founded in 1920, aims to bring together Hong Kong's government, institutional, university and private medical practitioners for an effective exchange of views and co-ordination of efforts.  The foremost objective of the Association is to safeguard and promote public health.  The Association speaks collectively for its members and aims to keep its members abreast of medical ethics, issues and advances around the world.  In fulfilling these goals, the association hopes to better serve the people of Hong Kong.


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